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What the company is doing

Operating as Umpqua Bank corporation, Umpqua Holdings Corporation is a financial holding firm with its headquarters in Umpqua Bank Plaza located in central Portland, Oregon, United States. The business has two major subsidiary companies: Umpqua Bank and Umpqua Investments.

The history of the brand

On 14 November 1953, with just six people and a single branch located in the Masonic Lodge of Canyonville, South Umpqua State Bank opened its doors. From the sorting checks to the disposal of the garbage, every employee was involved. Credits were made on the basis of the character of an individual and sealed with a shake. This was how Umpqua founders felt business ought to be done. It’s fundamental to how they do business today (with a little more paperwork).

Business directions

Personal banking and lending, commercial banking and loaning, and wealth management form the principal divisions of the enterprise. The bank represents the community’s customers and businesses.
The Umpqua model essentially takes the form of a ‘generalistic’ staffing strategy under which all staff is qualified to assist clients with any banking or service inquiries they may have. This ensures that no customer is told they cannot be assisted by a specific employee who is a professional out of business or is busy working with a different customer.

Key facts about the company

Umpqua’s community is the main competitive advantage of the business. Each bank in the world offers the same product to its customers: an account free of charge. Umpqua is also but is differentiated by excellent services and experiential culture. In Umpqua shops – not branches – customers are welcomed to come in with their animals as there are dog bowls with fresh water all the time. Customers receive fresh cookies on Fridays and Umpqua’s own mix of coffee to create a homey and cozy environment. Furthermore, shops offer customers computer cafés with free wireless Internet, headphones, and printers, regardless of whether they wanted banking assistance that day. If universal partners take the telephone, they answer happily, “World’s Greatest Bank! ”

Mission and vision

Umpqua Bank is working to help customers handle their finances according to their lives. To do this, Umpqua Bank is more dedicated than just knowing their client’s account number. The community of Umpqua makes it so related to the communities in which the shops are situated. They also organized many activities such as lemonade stalls and ice cream trucks around the areas they belong to. Customers are more than mere customers for Umpqua Bank.

The Umpqua workers should know the names of their clients and are supposed to participate in community activities actively. One of the members of staff figured out that a client was thrown out of the house, so she and her husband helped the customer drive away over the weekend. This is only one example of Umpqua’s efforts to help banking clients and improve their experience in these programs and the quality of life of the city.

Typical Hours of Operation

Mo 9:00 - 16:00
Tu 9:00 - 16:00
We 9:00 - 16:00
Th 9:00 - 16:00
Fr 9:00 - 16:00
Sa Closed
Su Closed

Locations: 262 locations in 27 states and 176 cities.

Categories

  • Loans
  • Banks
  • Commercial &amp Savings Banks

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